Pasquill and TLF Research conducted the Pasquill Customer Satisfaction Survey to find out what really matters to our customers when it comes to the service they expect from us and whether we are fulfilling this.
Part of this survey, which 187 customers were interviewed for, looked at the overall measure of our success in satisfying our customers. A satisfaction index of 92.1% places us top in the manufacturing league table!
A Net Promoter Score (NPS) is also a great way of measuring customer satisfaction. This is based on the answer to one question: ‘How likely or unlikely would you be to recommend to friends and family?’. An NPS of 73.7% places Pasquill near the top of the league table out of 700 companies.
Here our infographic displays some of the other great results of our customer satisfaction survey. If you have any feedback on your customer experience with us here at Pasquill, feel free to get in touch and let us know!